Scores on Doors

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Scoring food safety

Scores on Doors allows the public to know how well food businesses are complying with food safety and hygiene requirements. The scheme requires participating businesses to display a certificate showing a star rating ranging from three stars, indicating a ‘good’ level of food safety compliance, to five stars, indicating an 'excellent' level of food safety compliance.

The rating is assigned after an unannounced routine inspection by council Environmental Health Officers. A certificate is then issued by council and positioned in a place highly visible to customers, usually in the business' front window or door.

Scores on Doors is currently being trialled by the NSW Food Authority in conjunction with local councils. Participation by councils and food businesses is voluntary.

Ratings system

During the inspection, businesses are assessed against a food safety checklist and assigned a star rating reflecting their performance.

Rating Definition

Five stars

Excellent
The business has achieved the highest level of compliance with food safety standards.

Four stars

Very Good
The business has very good food safety practices in place. Some minor areas where standards were not met will need to be addressed.

3 stars

Good
The business has a good standard of food safety compliance. A number of areas, although not serious, need to be corrected.

Council Environmental Health Officers will take immediate action if they inspect a food business that does not meet required food safety standards. For more information, view the NSW Food Authority’s enforcement policy.

In certain circumstances, businesses will be ineligible to display a certificate. These circumstances include:

  • when a council officer undertakes an enforcement action on a business
  • where a business is inspected due to a complaint and that complaint is proven or substantiated, or
  • when the council becomes aware of a significant decline in food safety standards in a business after the rating has been assigned.

In these circumstances, the business must wait until its next routine scheduled inspection from the council before it is eligible to receive and display a rating.

Eligible food service businesses

Scores on Doors is aimed at food service businesses that process and sell food in NSW that is ready-to-eat, intended for immediate consumption, and potentially hazardous which means it may require special handling to be safe, such as temperature control. These businesses include:

  • restaurants
  • takeaways
  • pubs
  • hotels
  • cafes
  • bakeries
  • clubs

Scores on Doors is not intended for:

  • supermarkets
  • delicatessens
  • low risk food premises
  • businesses that serve pre-packaged food (eg, service stations, butchers, greengrocers, temporary markets, mobile food vending vehicles), or
  • businesses which hold a Food Authority licence.

Participating areas

The following councils are currently participating in the Scores on Doors trial:

  • Ashfield
  • Ballina Council
  • Bathurst Regional Council 
  • Blacktown City
  • Bland Council
  • Botany Bay Council
  • Cabonne Council
  • Cessnock City
  • City of Sydney
  • Cootamundra
  • Forbes Shire
  • Goulburn Mulwaree
  • Greater Taree City
  • Griffith City
  • Hawkesbury City
  • Hay Shire
  • Holroyd City
  • Kogarah City
  • Manly
  • Murrumbidgee Shire
  • Newcastle City
  • Parkes Shire
  • Port Stephens Council
  • Randwick City
  • Ryde
  • Tumbarumba Shire
  • Warrumbungle Shire Council

Business scores

Councils are responsible for maintaining the star ratings of businesses in their local area and may have this information available on their website.

Please contact the council for this information.


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