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General Circular - UPDATE: Remote food safety auditor guidance

29 Jul 2021

NSW Government advice in response to COVID-19 has resulted in travel and work restrictions in some regions. This has impacted audit arrangements where licensed facilities cannot operate or auditors are not permitted to travel. 

Regulatory food safety auditors were advised on 1 July 2021, that remote audits would be available until 31 July, 2021. The NSW Food Authority has reviewed the guidance document and is permitting remote audits to continue for approved food businesses until further notice. 

The NSW Food Authority has developed a guidance document for regulatory food safety auditors who are approved under the Food Act 2003 to conduct remote audits for some types of food businesses where there is limited or no access to food premises or food preparation areas due to COVID-19 restrictions. 

  • Remote auditing is available for the following licensed food businesses: 
  • Vulnerable persons facilities 
  • Cold food storage 
  • Dairy primary production 
  • Plant products 
  • Seafood processing 
  • Seafood processing – Ready-to-eat (RTE) products 
  • Seafood processing – RTE including wet storage 

A remote audit will not be granted where it is deemed safe by an auditor to conduct an audit onsite.

Preparing for a remote audit 

The Remote Auditing Guide outlines the processes for conducting a remote audit, clearly explaining the roles and responsibilities of food safety auditors and licensees during a remote audit. It is the responsibility of the licensee to prepare technology, personnel and evidence as required by the auditor. 

It is advised that an audit plan is supplied to the licensee before a remote audit, which should be flexible enough to allow for changes as the audit develops. 

Conducting the Remote Audit 

A successful remote audit relies on adequate internet, voice and video services to ensure communication between the auditor and licensee is stable. 

Voice and video services will be used to collect evidence through one-to-one interviews, screen sharing to review documentation and records, and video observation of food safety processes. All evidence will be reviewed and reported to support the audit findings and conclusions. 

Licensees should discuss any technological concerns or issues with the auditor before the remote audit is scheduled. In the event a remote audit is interrupted by technological issues, the licensee must reschedule by contacting the auditor or the NSW Food Authority Helpline on 1300 552 406. 

A report will be provided once the remote audit is complete detailing the remote auditing methods used and will clarify the effectiveness of the audit in achieving the stated objectives. 

As COVID-19 restrictions evolve, the NSW Food Authority will review the guidance document to ensure it remains fit for purpose.

More information 

If you have questions about remote audits under the Food Act 2003, please contact the NSW Food Authority Helpline on 1300 552 406 or at