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Consumer guide

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Scores on Doors is a hygiene and food safety rating program that enables consumers to make an informed choice about where to eat or shop for food.

Scores show the result of the last hygiene and food safety inspection at local restaurants, takeaway shops and cafés.

Businesses display the certificate and sticker, showing the score they are awarded.

Certificates and stickers should be displayed in a prominent position, usually the front window or door or inside.

During the inspection, businesses are assessed against a food safety checklist and assigned a star rating reflecting their performance.



Score Definition


The highest expected level of hygiene and food safety practices.

Very Good

Very good hygiene and food safety practices.

Some minor areas need to be addressed to get a higher result.


Good general standard of hygiene and food safety. Some non-critical areas need attention to get a higher result.

(no grade)

A business with major hygiene and food safety issues does not get a certificate to display.

Depending on the issue, businesses can be issued with warning or improvement notices directing them to address the problem. If they don’t, they can be fined and appear on the NSW Food Authority Name & Shame register. In the worst cases a premises can be closed.

Businesses not participating in the Scores on Doors program also have no certificate.

The Scores on Doors program makes public know how well local restaurants, takeaway shops and cafés are complying with NSW hygiene and food safety standards.

It enables consumers to make informed choices about where to eat or shop for food.

The program promotes competition and encourages businesses to strive for the highest hygiene score through good hygiene and food safety practices.

That helps reduce food safety risks and illness from food, so you can enjoy your meal with greater confidence.

Look for Scores on Doors

You can view the hygiene score by checking the certificate and sticker in the window or displayed inside the premises.

Some councils also publish lists of participating businesses or their scores on their websites.

If a business is not participating in the program suggest they do so to get a certificate and sticker!

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