Twitter policy

NSW Food Authority’s official Twitter account is @NSWFoodAuth.

Our tweets

If you follow us, you can expect between 0-4 tweets a day covering some of the following:

• alerts of consumer level recalls and advisories for food sold in NSW, Australia
• announcement of updates to the Authority’s name and shame lists of outlets breaching food safety and labelling standards
• media releases and statements from the Authority and responsible Minister
• new food industry guides, newsletters, industry general circulars
• announcement of public notices and consultations, and
• retweets of selected messages by other users.

Our content

Unfortunately, food safety and standards compliance information cannot be summarised in 140 characters. Any information on Twitter from or to the Authority can only be very general and a guide only.

We cannot accept or act on complaints or detailed enquiries on Twitter, for the same reason. Please telephone the Authority for these.

@Replies, direct messages

We welcome feedback and ideas from all our followers.

We read all @replies and Direct Messages and ensure that any themes or helpful ideas are passed to the relevant people in the Authority.

We try to join the conversation where we can. However, we may not be able to respond to all the messages we receive via Twitter.

The usual ways of contacting us for official correspondence can be found in the contact us section of our website.

Any comment or message to the Authority may be kept by the Authority for records purposes.

Hours

We update and monitor the Twitter account Monday to Friday, 9am-5pm AEST on NSW business days.

Twitter service is provided by a 3rd party, and the Authority has no relationship with the providers other than its Twitter account.

Following

If you follow us on Twitter we may follow you back if we know you, but not always.

We follow other Twitter accounts for various reasons. Being followed by @NSWFoodAuth is not meant to imply endorsement of any kind by the Authority.

Playing nice

We use non-discriminatory, non-defamatory language and respect people’s privacy. We ask that others do the same.

We will ignore offensive, abusive and unreasonable messages and comment.

In the interests of the Twitter community, we may block or report unreasonable behaviour.

Terms of service

We may change or update this policy.

Twitter’s terms of service apply.